Welcome to PANDORA WILLIAMS, an online platform for Remote Personal Training Sessions (the “Website”) owned and operated by D.B.A. PANDORA WILLIAMS. (“we”, “us” or “our”) that provides its users personal training through online sessions (the “PANDORA WILLIAMS Service”).
PERSONAL INFORMATION THAT WE COLLECT
Here is personal information about you that we may collect:
When you register for a free consultation, we will collect your full name, email address and phone number. We will also ask you to provide us with your objectives/goals and your time availability for your initial consultation session;
Before your PANDORA WILLIAMS Session, we will also ask you to fill out a health questionnaire and to provide us with a profile picture, as well as your height, weight, date of birth, timezone and emergency contact and phone number;
We also collect the following information associated with your account: your fitness level and other specific details (injury history, gender, preferences), session summaries, the name and number of your exercise programs, your PANDORA WILLIAMS Session statistics and history, including the number of sessions you have done per month and in total, details such as per exercise performance, heart rate profile (if a monitor was used), calories burned, difficulty level, coach’s notes, etc.;
Your payment information when you select a PANDORA WILLIAMS Session or Session Plan; and
Any information provided during the course of your interactions with us or with the PANDORA WILLIAMS coaches (i.e., content of emails, “Contact Us” form, etc.).
NON-PERSONAL INFORMATION THAT WE COLLECT
We also collect the following non-personal information when you use the PANDORA WILLIAMS Service:
We collect information on the software that you use to access the PANDORA WILLIAMS Service. This information may include such elements as your IP address, web browser and the device that you use (i.e., type, version, name, push notifications status, etc.), the webpage that linked you to our site and the identifiers associated with your devices.
USE OF YOUR PERSONAL INFORMATION
We may use your personal information in the following ways:
To create and manage your account and provide you with the PANDORA WILLIAMS Service;
To identify you when you log in and during a PANDORA WILLIAMS Session;
To calculate caloric burn and heart rate performance when a heart rate monitor is used;
To develop, improve and optimize the contents and features of the PANDORA WILLIAMS Service;
To assist you with general information and customer and technical support;
To process and follow-up on any question, comment, suggestion, concern, request, complaint or feedback;
To assess your preferences and degree of satisfaction with the PANDORA WILLIAMS Service;
To personalize your experience and to allow us to deliver the type and content of product offerings in which you are most interested;
To inform you about the PANDORA WILLIAMS Service and to follow-up on our promotions or contests, to the extent permitted by applicable law;
For any other purpose authorized or required by applicable law.
DISCLOSURE OF YOUR PERSONAL INFORMATION
Your personal information will not be disclosed to third parties, except in the following cases:
We may share your personal information with our service providers or partners who are assisting us, to the extent that such information is necessary for the performance of their services or the carrying out of their mandate (for example, if you have booked your PANDORA WILLIAMS Session through one of our partners, etc.).
We may also disclose your personal information in connection with, or during negotiations of, a prospective or a completed business transaction relating to any reorganization, merger, loan, purchase, sale or other acquisition of all or a portion of our assets or activities by or into another corporation, including in the context of a due diligence or closing process.
In all cases where such disclosure is permitted or required by applicable law (for example, situation that threatens the life, health or safety of an individual, court order, etc.).
SOCIAL MEDIA SHARING
Some features offer you the possibility to share content on social media such as Facebook and Twitter (for example, your results after completing a PANDORA WILLIAMS Session or pictures of you taken while you were training). All social media sharing is based on permissions provided by you. We will only share your photos or results if you have given us permission to do so and it is noted on your account.
Please remember that the use these third parties make of your information will be governed by their privacy policies and that anyone can read, collect and use information that you publish in a public forum or on social media.
Our Website contains links to other websites which are owned and operated by third parties, whether these be partners, suppliers or social media (like Facebook, Twitter, YouTube and Instagram). These links will let you leave the Website. We have no control over the operation of these sites and the use that you make of them, and we are not responsible for any of their procedures and practices.
We therefore encourage you to review and understand the privacy policies published on any third-party websites you may access through the PANDORA WILLIAMS Service before using or submitting any information to them. We accept no responsibility or liability in respect of these third-party services.
We may suggest you to invite your friends to a free PANDORA WILLIAMS Session to save on future sessions. In such cases, it is your responsibility to ensure that these individuals are people with whom you have a personal relationship (frequent communications, shared affinities, opinions, etc.). We ask you to only invite people who are part of your close circle and who are likely to be interested in the PANDORA WILLIAMS Service.
DETENTION AND RETENTION OF YOUR INFORMATION
Your personal information is stored on servers hosted in the United States. Your personal information is subject to the laws of the countries in which it is stored and used. The applicable foreign laws and privacy legislation of such country may be subject to disclosure to the governments, courts or law enforcement or regulatory agencies in that foreign jurisdiction, pursuant to applicable laws in that foreign jurisdiction. By providing us with your personal information, you agree to allow it to be provided upon legal demand.
Your personal information is stored for as long as we need it in order to provide the PANDORA WILLIAMS Service to you.
The PANDORA WILLIAMS Service is directed to people who are at least 18 years old. If we learn that we have collected personal information on a person under 18 years of age without first having received the authorization of a parent or guardian, we will take the necessary measures to delete that information within a reasonable timeframe.
RIGHT TO ACCESS AND CORRECT
On written request and subject to proof of identity, you may access the personal information that we have collected, used or disclosed and request that it be corrected, as authorized or required by applicable law.
Effective date: June 27, 2017